Hr dilemma case study

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Hr dilemma case study

In: Business and Management. Mayon White, ; McKendall,there has been little debate around the ethical basis of much HR policy and practice. The main debates in business ethics have centred around the social responsibility of business in relations with clients and the environment.

They only touch on employee interests as one of several stakeholders or only to the extent that employees might suffer adversely in terms of health and personal integrity as a consequence of their role in producing the organisation's goods and services.

hr dilemma case study

The fact that the way in which employees are managed may invite ethical scrutiny appears to have been overlooked. Conversely the academic discipline of HRM has not been inclined to admit an ethical perspective, which recently struck some leading authors in the field as 'a curiously undeveloped area of analysis' Mabey Salaman and Storey 15though there have been some articles in professional and academic journals Legge,; Miller,a,b.

Three UK conferences on ethical issues in contemporary HRM inand have highlighted many evolving themes in this area, as reported in a special issue of Personnel Review Vol. This article seeks to go beyond either dissecting individual HR practices to identify whether they are moral or debating whether the totality of HR is 'ethical'. Instead, it seeks to raise the level of ethical debate by using a variety of Transparency, fairness and communication are key for establishing and maintaining an ethical workplace.

Introduction In the business world today, issues of trust, respect, fairness, equity and transparency are gaining more attention. Business ethics includes organizational values, guidelines and codes, legal compliance, risk management, and individual and group behavior within the workplace. Effective leadership, with open dialogue and thoughtful deliberation, develops the foundation of an ethical workplace, is woven into the fabric of the organizational culture and is mirrored in ethical decision-making.

Toward this end, all The survey, the first of its kind conducted in Australia and New Zealand, aims to provide insight into the profile of the diversity function within organisations; on the professionals leading diversity within business and to The lack of consistent leadership at the store level contributed to employee turnover rates of up to percent a year one position being filled three times in a year.

Cecere made it his top goal to build a stable team of store managers who in turn could retain employees at their stores. He continues to coach his managers, helping them build sales and motivate their workers through training and patience. Brandon doubts the pay rates are what keeps employees with any fast-food company; instead, he emphasizes careful hiring, extensive coaching, and opportunities to earn promotions.

And in New Jersey, Cecere is beginning to HR departments and units in organizations are typically responsible for a number of activities, including employee recruitment, training and development, performance appraisal, and rewarding e.

HR is also concerned with industrial relations, that is, the balancing of organizational practices with regulations arising from collective bargaining and governmental laws Klerck, HRM is a product of the human relations movement of the early 20th century, when researchers began documenting ways of creating business value through the strategic management of the workforce.

The function was initially dominated by transactional work, such as payroll and benefits administration, but due to globalization, company consolidation, technological advancement, and further research, HR now focuses on strategic initiatives like mergers and acquisitions, talent management, succession planning, industrial and labor relations, ethical considerations, diversity Neither the publisher nor the author is engaged in rendering legal or other professional service.

hr dilemma case study

If legal advice or other expert assistance is required, the services of a competent, licensed professional should be sought. Any federal and state laws discussed in this book are subject to frequent revision and interpretation by amendments or judicial revisions that may significantly affect employer or employee rights and obligations.

Readers are encouraged to seek legal counsel regarding specific policies and practices in their organizations. The interpretations, conclusions and recommendations in this book are those of the author and do not necessarily represent those of the SHRM Foundation. All rights reserved. Printed in the United States of America. This publication may not be reproduced, stored in a retrieval system or transmitted in whole or in part The way this whole recruitment process occurred was not well managed from the beginning, since the opportunity appeared because the person managing Japan had been promoted, so Fred would just take his place.

That is the first evidence that shows why things where not working. The company should have been involved in the selection and training process for the expatriate in advance. Fred did not know many basic differences between these two cultures, and lacked the knowledge to handle it, therefore, he committed many mistakes with wrong assumptions.

Somehow he thought that United States should not be very different from Japan, he was in charge of 7 Americans and 33 Japanese, and thought people had the same motivations, so he could apply the same strategies and behaviours when conducting business.

hr dilemma case study

As shown in the case, the company did not provide him with the appropriate training that an expat should have to take the position on managing director. The human resource managers must have training programs before an expat is sent to his assignment. What often happens is that companies prepare very well the relocation, but in terms of the logistics; flights, new home, school for theLooking for case solution online helps you prepare for your test through the tutors who are highly qualified and having years of experience.

Therefore, they can help you find best answers to your questions. Our experts work day and night to provide you immediate -feedback. We give step by step solutions so that it is easily understood by the students. We prepare students by providing practice papers and worksheets which helps them to know them different types of question they can face in their exams.

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He had directed HR to undertake a thorough review of the existing salesforce compensation scheme, and devise changes that would both inculcate a performance-oriented culture, and lower the attrition rate. HR had proposed several changes to compensation policy, but Radhakrishnan was unconvinced about many of the recommendations. How it Works. Step Click on Submit your Assignment here or shown in top menu of every page and fill the quotation form with all the details.

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User Rating.In: Other Topics. Ethics is thus said to be the science of conduct. As a matter of fact it deals with certain standard of human conduct and morals. The field of ethics involves systematizing, defending and recommending concepts of right and wrong behavior.

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Ethics is a mass of moral principles or set of values about what is right or wrong, true or false, fair or unfair, proper or improper, what is right is ethical and what is wrong is unethical.

Ethics cannot be derived from the mere sanction to any personage. Some eternal principle of truth has the sanction of ethics. Where is the eternal sanction to be found except in the only infinite reality that exists in you and us and in all, in the self, in the soul.

He suggested ethics as the degree of faith in oneself. This has taken a large share of the market away from the outdated art of reading the printed version of the news. As people have become more familiar and comfortable with the internet, they are increasingly choosing it as a source of news delivery. In addition there are several other sources of wired and wireless electronic media delivery platforms that are available to the vast majority of people.

These devices include netbooks, mobile phones, and e-readers. The newspaper industry is experiencing its worst financial crisis since the Great Depression which is also when radio broadcasting emerged. Radio broadcasting provided an alternate means of news and advertising mass delivery.

The U. Combined with the current economic conditions, advertising revenues have plummeted and some major newspaper chains are burdened by heavy debt loads. Between and earlyeight major newspaper chains declared bankruptcy, several big city papers shut down, and many laid off reporters and editors, imposed pay reductions, cut the size of the physical newspaper, or turned to Web-only publication.

Consumer demand and technology has changed the way news is being Human motivation is one of the cornerstones of HR, which is why we include information on this as well.

For example, in Chapter 6 "Compensation and Benefits", we discuss both pay and benefits, instead of separating them into two chapters. The Fortune boxes focus on the concepts and how large companies apply these concepts. However, we still focus on small- and medium-sized businesses.

Learn How to Write a Case Study Assignment the Most Easy Way

We want you to be able to read the book and apply the concepts. We feel this approach makes the material much more useful, instead of only academic. The author introduces each chapter in a video format. How Would You Handle This? Each situation also includes audio examples on how an HRM professional or manager could handle the situation. Organization The organization of the book is intuitive.

The book follows the process HR professionals or managers will go through as Online at www. Yet the traditional performance review process continues to be painful and ineffective for both managers and employees. In many cases, the focus on improving formal systems has not achieved the Do the right thing, but lose your job, a friend, a lover, or an opportunity for advancement.

A non-ethical consideration can be powerful and important enough to justify choosing it over the strict ethical action. Ethical Conflict: When two ethical principles demand opposite results in the same situation, this is an ethical conflict. Solving ethical conflicts may require establishing a hierarchy or priority of ethical principles, or examining the situation through another ethical system.

Ethical Gray Area: Gray areas are situations and problems that don't fit neatly into any existing mode of ethical analysis. In some cases, there may even be a dispute regarding whether ethics is involved. Reciprocity: The ethical system embodied by The Golden Rule, and given slightly different form in other religions and philosophies.Ana Lobato, a Brazilian engineer, had been working at her headquarters assignment in Brussels for more than a year and was doing a great job, but her husband, Oswald, was increasingly unhappy.

Right now Oswald was even more than unhappy — he was enraged. He was glaring at Anton, who steeled himself for the remote but real possibility that Oswald would reach across the table and punch him. Instead, Oswald rose and looked around at his three dumbstruck sons, his wife, and the remains of dinner. Visibly mastering his anger, he made his way down the high-ceilinged hallway to the kitchen and closed the door.

All eyes came around to Anton, whose hand trembled slightly as he reached for his napkin. In a moment, Ana got up and went to her husband, leaving the boys to stare at their visitor. All Anton had said was that if Oswald enrolled in a Belgian medical school, Streuvels would pay part of the tuition.

When Ana had arrived in Belgium, she had been full of hope and excitement, ready to share with her headquarters colleagues the expertise she had acquired from high-level positions at polyvinyl chloride plants in Brazil and Argentina. Streuvels sorely needed her skills and experience as it rolled out plants all over Eastern Europe and Russia. Ana, a star, had fit in from the first day. Her boys adjusted to their new school, and at first Oswald seemed to get along just fine, studying cochlear implants at UCL Saint-Luc as part of his plan to acquire international stature as a researcher.

Janalakshmi Financial Services HR Dilemma Case Study Analysis & Solution

First the head of the implant lab was out for three months because of heart-valve surgery, leaving Oswald without a mentor. Soon he started complaining about the weather in Brussels. Anton caught glimpses of his short but substantial self in darkened windows on his walk home. He looked like what he was: a business pro with decades of experience.

But managing European chemical plants was what he knew best, not overseeing an international mobility department. Admittedly, he had a tendency to run off at the mouth and say things he later regretted, a trait that had hardly mattered when he was a GM but was a definite liability in HR.

He felt truly at home here. All around him were steel vats with fittings painted in pastel pinks and greens. Yellow plastic drums stood in rows on pallets, a long black hose hung coiled on a hook, and two forklift drivers dodged each other as they moved to and from racks holding thousands of identical lengths of plastic pipe.

He spotted the HR head, Maria Claes, and waved. Maria had asked for a meeting, and her only unscheduled moment was right now, during her visit to this plant outside Brussels.Harvard Case Studies. In most courses studied at Harvard Business schools, students are provided with a case study. Major HBR cases concerns on a whole industry, a whole organization or some part of organization; profitable or non-profitable organizations. Case study method guide is provided to students which determine the aspects of problem needed to be considered while analyzing a case study.

It is very important to have a thorough reading and understanding of guidelines provided.

5 Ideas for Human Resources Case Studies

However, poor guide reading will lead to misunderstanding of case and failure of analyses. It is recommended to read guidelines before and after reading the case to understand what is asked and how the questions are to be answered. Therefore, in-depth understanding f case guidelines is very important.

Harvard Case Study Solutions. To have a complete understanding of the case, one should focus on case reading. It is said that case should be read two times. Initially, fast reading without taking notes and underlines should be done. Initial reading is to get a rough idea of what information is provided for the analyses.

hr dilemma case study

Then, a very careful reading should be done at second time reading of the case. This time, highlighting the important point and mark the necessary information provided in the case. In addition, the quantitative data in case, and its relations with other quantitative or qualitative variables should be given more importance. Also, manipulating different data and combining with other information available will give a new insight.

However, all of the information provided is not reliable and relevant. After reading the case and guidelines thoroughly, reader should go forward and start the analyses of the case. To make an appropriate case analyses, firstly, reader should mark the important problems that are happening in the organization.

There may be multiple problems that can be faced by any organization. Secondly, after identifying problems in the company, identify the most concerned and important problem that needed to be focused. Firstly, the introduction is written. After having a clear idea of what is defined in the case, we deliver it to the reader. It is better to start the introduction from any historical or social context.

The challenging diagnosis for Janalakshmi Financial Services HR Dilemma and the management of information is needed to be provided.

Google's HR Dilemma case study, Human Resource Management Case Studies,HR Dilemma

However, introduction should not be longer than lines in a paragraph. As the most important objective is to convey the most important message for to the reader. After introduction, problem statement is defined. However, the problem should be concisely define in no more than a paragraph. After defining the problems and constraints, analysis of the case study is begin.

SWOT analysis helps the business to identify its strengths and weaknesses, as well as understanding of opportunity that can be availed and the threat that the company is facing. In addition, it also identifies the weaknesses of the organization that will help to be eliminated and manage the threats that would catch the attention of the management.

This strategy helps the company to make any strategy that would differentiate the company from competitors, so that the organization can compete successfully in the industry. The strengths and weaknesses are obtained from internal organization. Whereas, the opportunities and threats are generally related from external environment of organization.

Moreover, it is also called Internal-External Analysis. In the strengths, management should identify the following points exists in the organization:. Pest analyses is a widely used tool to analyze the Political, Economic, Socio-cultural, Technological, Environmental and legal situations which can provide great and new opportunities to the company as well as these factors can also threat the company, to be dangerous in future.

Pest analysis is very important and informative.Chung, Radhika Kak will comprise following sections —. Chung, Radhika Kak V. The sales force at JFS's biggest division, Retail Financial Services, which focused on the distribution of small group-based loans, was experiencing declining productivity, and a high and above-market attrition rate.

Radhakrishnan knew that as a microfinance institution, JFS's success rested on the performance of its salespeople. He had directed HR to undertake a thorough review of the existing salesforce compensation scheme, and devise changes that would both inculcate a performance-oriented culture, and lower the attrition rate. He had also asked HR to find ways to align the incentives of salespeople with the firm's social mission of serving the urban poor. HR had proposed several changes to compensation policy, but Radhakrishnan was unconvinced about many of the recommendations.

He needed to make quick decisions; he had to present his views on HR policy changes to the company's board of directors in a few hours. Kotler explains - Marketing is a process by which organizations can create value for its potential and current customers and build strong customer relationships in order to capture value in return.

Market potential analysis comprises evaluating the overall market size of the related product that the firm is planning to launch.

Janalakshmi Financial Services’ HR Dilemma Case Study Help Analysis With Solution Online

By creating superior customer value, the organization can create highly satisfied customers who stay loyal and buy more. This, in turn, means greater long-run returns for the firm. Amazing Business Data Maps. Send your data or let us do the research. We make the greatest data maps. Market Potential Analysis of Janalakshmi Financial Services' HR Dilemma Market potential analysis comprises evaluating the overall market size of the related product that the firm is planning to launch.

In mature markets the profitability is often stable but the market potential is less as most of the players have already taken market share based on the segment they are serving. New players have to go for market share strategies in marketing. Technological competence of the existing players and culture of innovation and development in the industry. Untapped market sizes and barriers to both enter the market and serving the customers.

Often companies can easily see the unfulfilled needs in the markets but they are difficult to serve as there are costly barriers. Define the core need that your product is serving and list out all the direct and indirect competitors in the market place. This will help not only in positioning of the product but also in defining or creating a segment better. Uncovering the current and untapped market sizes and barriers to serving the larger market.

Analyze the areas that you need to sort out while launching the products to wider market and what are the challenges the firm will face in market place.

Estimate the current stage in product life cycle and its implications for marketing decisions for the product. Segment Attractiveness Analysis — Our analysis will work out which are the most attractive segments and which are the one the firm should go ahead and target. We point out in great detail which segments will be most lucrative for the company to enter.

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Understanding the different needs and relative value of your offering by segment. Developing segment priorities and positioning the product based on the product need fit developed by the firm.

This will not only help in assessing the strengths and weaknesses of the competitors but also help in defining and positioning of the product. Developing a positioning and launching strategy. It will require not only distribution channel analysis but also promotion mix for the product. The crucial role of customer perceived value in acquiring and retaining profitable customers. Product differentiation is often based on building on a value niche that a firm believes that is very important to the customer.

This niche contributes to perceived value.Morgan, notes that not all organizational management systems are uniform and that they depend on prevailing environments at the work place. Therefore, model for organization learning should inculcate a diverse business component that is largely dependent on local and international cultural variations.

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Cultural variations make organization learning susceptible and any strategic approach will determine either if a firm survives the cultural diversity or if it gets out of negative effects of cultural variations.

China is a diverse country that headquarters most international firms and multinational corporations, MNCs and as such, presents different management practices.

This research paper develops the idea that organization learning will be enhanced by focusing on individual dedication to the varying social and corporate contexts. In china, Walt Disney intends to pay different wages to its employees. This is because it is cheap to hire Chinese workers while on the other hand, American citizens working for the firm in China experience high cost of living their Chinese counterparts. In order to make life bearable for the Americans, Walt Disney has to pay them slightly higher salary wages.

Organization learning is a sustainable strategy in human resource management that ensures that a firm remains competitive in the market. Conventional discussions on organizational learning have always centered their learning process on contemporary discussions in two different ways. The first learning process is based on an organizational framework that borrows ideals from cognition development conjecture, also referred to as meaning-based social construction. The other learning process inculcates development, dissemination, and deployment of knowledge-based methods as main assets of developing learning process in an organization.

Process-based organization learning involves conventional methods that organize joint learning sessions despite having different views and dedication.

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Varying commitment levels from the Chinese originates from individual perspective rather than the conventional way of task imposition. Thus, the Chinese believe that the more one works the more one earns. This belief makes Chinese quite different from people from Western countries and the Japanese who opt for conventional methods of organization learning, Wu, Horizontal management structure gives power to junior staffs to make individual decision in task accomplishment.

It is therefore essential for MNCs to understand this learning culture and cultural erspectives of the Chinese if a firm wants to institute effective organization learning in China.

Ethics is an important facet for running a successful business. It refers to doing what is right at the workplace that would bring harmony among employees, create positive image to clients and other stakeholders in general. Accommodation rates are high for them besides the difficulty of finding restaurant that sell their food. However, there are positive things resulting from relocating U. To begin with, the firm will enjoy low overhead cost as compared to that of training new Chinese employees to work in the parks.

In addition, cultural diversity is of essence for the running of businesses. If Walt Disney employs both U. Though bringing U. Therefore, as long as the firm maintains harmony in the workplace, and that its operations are smooth, wage difference can never be an issue for Walt Disney World.

Socio-Cultural Problems Penetrating into overseas market is an uphill task for international business organizations. This is because of the diversity of our social-cultural differences, which greatly define tastes and preferences. Walt Disney is one of such international organization that has faced the hurdles of international marketing for instance, the penetration of in Chinese market.

Most firms assume the penetration in an overseas market is an uphill task; however, at times that is not always the case.


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